To cancel your online order that has not been processed:
- • If you are signed in to your profile , click on the “My Order Status & History” link in the page footer.
- • Click on the “Order Details” link of the order you wish to cancel.
- • If you are a guest user, please click on “My Order Status & History” to utilize the “LOOK UP BY ORDER NUMBER” feature.
- • Click the “cancel order” link located under the payment information section on the “Order Details” page.
- • The cancel confirmation will appear.
- • Select “yes” to confirm that you are canceling the order.
- • You will receive email verification that your order has been canceled.
- • You may also cancel an order within 30 minutes of placement via our automated system:
- ○ Please call +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week. Our self-service feature allows you to cancel an order if you call within 30 minutes of placing it.*
- ○ We will attempt to match your phone number to an active order. If matched successfully, you can press 1 and follow the prompts to cancel your order.
- ○ If we are unable to locate your order history, you will automatically be provided with our main menu options.
- ○ You will be asked to enter your order number or the phone number associated with the order.
- ○ Follow the prompts to cancel your order. The self-service feature will confirm when your order has been canceled, and we will also send a confirmation email shortly thereafter.
- ○ *Because we may begin processing your laureldales.com order immediately, it may not be possible to modify or cancel existing orders even within 30 minutes of placement.
- • To cancel an order more than 30 minutes after it has been placed:
- ○ You may still contact Customer Service anytime at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.. If your order has shipped via UPS/FedEx, we can request that your order be returned to our fulfillment center. Please note there is no guarantee we will be able to reroute your order.
- ○ If your order has been shipped via USPS, we will not be able to make any changes.
- • If your order is unable to be rerouted, you may receive credit by:
- ○ Returning the package by using the enclosed return label.
- ○ Refusing the delivery at the time of delivery (this will return all merchandise inside the parcel).
- • If you are unable to cancel your order, and you wish to return your package, please visit our Returns page for complete instructions on the different ways to make a return.